Express Exchange Program

How the Program Works

• We are pleased to offer Express Exchange to qualified customers. We also offer a Standard Exchange for customers who prefer to send their part to us before we send the replacement.
• The Express Exchange is an exchange of a failed component for a (usually) rebuilt component that has previously failed and has been repaired, brought up to current revision and subjected to the rigorous testing and QC applied to new units.
• The Express Exchange provides for the exchange part to be shipped to you before you send in the failed part.
• The price of the exchange part is a fraction of the cost of a new unit.
• We keep things simple by including the value of the return into the original price. That way, neither of us has another accounting transaction. Send the part back, and the transaction is complete.
• This low price assumes that the failed part will be returned to us so that we can salvage the parts for future exchange units.
• There will be no credits issued when you send back the failed part. The credit is built into the price of the exchange.
• Failure to send the failed part back to us may result in additional billing and exclusion from the Express Exchange service in the future.